Information We Collect

When you sign up for our programs or contact us, we gather certain details to provide you with the best possible experience. Here's what we typically collect and why it matters.

Personal Information You Provide

This includes information you voluntarily share with us through forms, emails, or during program enrollment:

• Your name and contact details (email address, phone number)
• Mailing address when required for program materials
• Payment information processed through secure third-party providers
• Program preferences and wellness goals you share with us
• Feedback and correspondence when you reach out to our team

Technical Information

Like most websites, we automatically collect some technical data when you visit our site. This helps us improve your experience and troubleshoot issues:

• IP address and general location information
• Browser type and device information
• Pages visited and time spent on our website
• Referral sources that brought you to our site

How We Use Your Information

We don't collect data just to have it sitting around. Every piece of information serves a specific purpose in delivering our mental wellness services to you.

We never sell your personal information to third parties. That's not our business model, and it goes against everything we stand for as a wellness organization.

Your Rights Under GDPR

Because we operate in Germany, you have strong data protection rights under the General Data Protection Regulation. These aren't just theoretical—we've built systems to honor them.

Data Security Measures

We take technical and organizational measures to protect your information from unauthorized access, loss, or misuse. Security isn't just a checkbox for us—it's built into how we operate.

• All data transmissions use TLS encryption to protect information in transit
• Our servers are hosted in secure facilities within the European Union
• Access to personal data is restricted to authorized staff who need it for their work
• We use secure authentication methods and regularly update our security protocols
• Regular backups ensure data recovery in case of system failures
• Payment information is processed through PCI-compliant payment processors—we don't store card details

No system is completely impenetrable, but we commit significant resources to maintaining strong security. If we ever experience a data breach that affects you, we'll notify you and the relevant authorities as required by German law.

Data Retention

We don't keep your information forever. Our retention periods depend on the type of data and our legal obligations.

Standard Retention Periods

• Program enrollment data: Retained for the duration of your participation plus three years for record-keeping
• Financial records: Kept for ten years as required by German tax law
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: Aggregated data retained indefinitely; individual identifiers deleted after 26 months
• Support correspondence: Kept for three years to track service quality and resolve disputes

When data reaches the end of its retention period, we securely delete or anonymize it. You can always request earlier deletion by contacting us directly.

Sharing Information with Third Parties

We work with carefully selected partners to deliver our services. These relationships are governed by strict data processing agreements.

Service Providers We Use

These companies process data on our behalf under contract:

• Email service providers for program communications and updates
• Payment processors handling secure transaction processing
• Cloud hosting services storing program materials and databases
• Analytics tools helping us understand website usage patterns

All these providers are required to protect your data and use it only for the specific purposes we've authorized. We vet them carefully and ensure they meet European data protection standards.

Cookies and Tracking

Our website uses cookies—small text files stored on your device—to improve your browsing experience and understand how people use our site.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality like secure login
• Preference cookies: Remember your settings and choices
• Analytics cookies: Help us understand visitor behavior and improve content

You can control cookies through your browser settings. Blocking certain cookies may affect site functionality, but you'll still be able to access most content and information.

International Data Transfers

We primarily store and process data within the European Union. However, some of our service providers may operate from other countries. When data leaves the EU, we ensure it receives equivalent protection through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing certain countries as providing sufficient protection
• Additional safeguards and security measures for sensitive information

Children's Privacy

Our services are designed for adults aged 18 and older. We don't knowingly collect personal information from children. If you're a parent and believe your child has provided us with information, please contact us immediately so we can delete it.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active program participants via email and update the effective date at the top of this page.

Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you can close your account and request data deletion.

Regulatory Oversight

Our data protection practices are subject to oversight by German data protection authorities. If you believe we've mishandled your personal information, you have the right to lodge a complaint with:

Die Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI)
The Federal Commissioner for Data Protection and Freedom of Information
Graurheindorfer Str. 153, 53117 Bonn, Germany

We'd appreciate the chance to address your concerns directly first, but you're entitled to contact the authorities at any time.